EMPREGO TECHNICAL SOLAR CUSTOMER SUPPORT BELO HORIZONTE, MINAS GERAIS

Procurement & customer relations: familiarity with customer procurement processes and the ability to craft responses that align with their needs...

)- experience managing customer relationships through consulting engagements, account management, or direct support... for assigned accounts manage support escalations...

Onsite: carajás/pa**job duties and responsibilities**:provide software support - provide customer technical support through task assigned processes using the customer...

Manage customer user acceptance tests... training core users of the customer... preparing functional and technical solution design documents... visit us at ust...

), ensuring compliance with technical standards and customer requirements... about the role:prepare technical documentation for automation and control projects,...

Independently work on your own tasks and deliverables; analyze jira tickets raised/assigned by customer, or support members, perform rca, fix issues as per slas...

This role requires a strong communicator to both technical and non-technical audiences, with a knack for finding business value out of insight...

Excellent problem-solving and customer service skills... document system architecture, configurations, and support procedures... analyze and debug technical issues...

Collaborate closely with internal teams, including product management, marketing, and technical support, to optimize customer solutions...

Key responsibilitiesexecute and maintain pega strategies to commercial transformation channels (oneapp, web, push notification and telemarketing) configure script...

The company has consistently achieved net promoter scores (nps) above 60, reflecting excellent customer satisfaction... the team is collaborative, inclusive, and...