EMPREGO TECHNICAL SUPPORT QUALITY LEAD SÃO LEOPOLDO, RIO GRANDE DO SUL

Engage with and help drive customer support initiatives... what you bring: full-time experience in technical support, software development, it, or quality assurance...

Apply now! about the role   support associate who is driven by a desire to provide our customers with outstanding technical customer service...

Provide professional, courteous and prompt technical support via multiple channels for application lifecycle management product... collaborate with fellow support...

We aim to deliver a delightful customer experience through our support through tickets... o    assist  the global lead in atlas customer care team with tactical...

Participation in global projects around support processes, infrastructure requirements and quality assurance report errors to development provide consulting for...

Familiarity with software development methodologies and technical concepts... review and edit technical documents to ensure they meet high standards of quality and...

Define quality targets and implement quality kpis in order to assess quality and compliance status...   experience:   experience in enterprise quality assurance...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads...   analyze business requirements and translate...

•    demonstrated growth in technical leadership including project management, team leadership, or equivalent... •    experience in developing, debugging, and deploying...

Participate in on-call support as an escalation point of contact for technical issues...   ability to build and maintain effective relationships with technical...

•    ability to lead a team, make decisions, prioritize and inspire others towards the product vision... •    able to navigate the complexities of technical discussions...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads...   provide on-call support for application...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads... provide on-call support for application...

•    ability to troubleshoot complex software issues leveraging technical and product skills... •    knowledge of software quality assurance and test methodologies...

Responsibilities: drive the success, quality, cost management and delivery of a product or feature through the entire product lifecycle responsible for product management...

lead by example and by influencing others...    advanced technical or business skills and special knowledge in one/several areas   several years’ experience with...