Compliance, auditoria interna

Responsible for testing KCFRs (Key Controls over Financial Reporting) for TSS (Technical Support Services) for Canada and United States, Hardware Argentina and Colombia reports for Accrual/Deferral, Ship to Override and Carrier on Hold, Hardware Chile Special Bid test, from firm order to price/discount validation and order configuration. Also responsible for Security Office, grating access requested to guarantee all approvals were in place. Worked closely with Tactical Kaizen team on processes updated and PWC providing universes for testing.

Responsible for providing support to Sales Tem related to Managed Maintenance Solution for CISCO Products, creating quotation proposal and post-sales support. Continued working as a Focal Point for PWC Audit, providing backup documentation and explanation regarding the process being audited.

Responsible for reviewing the proposals created to guarantee that the request from the seller was done correctly so that it can be presented to the customer with accurate information and pricing. Responsible for providing support to the Sales Support Specialist with answers to the questions raised regarding the process. Analyze defect reports and provide training on topics with recurring defects. Provide training with process updates, explaining the changes in details to guarantee full understanding. Started working as a Focal Point for PWC Audit, providing backup documentation and explanation regarding the process being audited.

Responsible for providing support to the Sales Support Specialist with answers to the questions raised regarding the process. Analyze defect reports and provide training on topics with recurring defects. Provide training with process updates, explaining the changes in details to guarantee full understanding.

Responsible for assisting the seller and creating the proposals for the customer and submitting for registration once signed. Perform inventory adjustments before registration so that all information is correct in the system.

Responsible for reviewing contracts before registration to guarantee that the process was done correctly and wouldn’t affect customer’s billing.

Responsible for the administration of maintenance contracts from United States.
Managing customer’s inventory thru existing maintenance contracts or also creating new ones.
Improving our process in order to avoid rework and possible delays on customer’s request.

Responsible for submitting the orders to our suppliers from North America and Asia, receiving the imported products, preparing them to be sold.

I used to work at the mall, selling new cell phones, receiving complaints and always working to resolve in the best way to the customer

English language teacher.

Call Center operator for pre and post sales calls for a phone Company and also repair calls.