Diretor executivo, diretor geral, diretor de operações, diretor de serviços

Main Achievements:
Team size tripled from January to May 2021 with 52 hired software specialists:
40% of revenues growth in 2021 summing up ~ $1.8M
Strategic client kickoff in 2021 for cloud migration throughout Google partnership: Priceline (www.priceline.com) | Revenues size ~ $3M / 5 years contract.
Obtained 4 new clients in 2020 using different growth strategies and channels:
Alumni relationship: League Inc. (https://league.com/ca/) | Revenues size ~ $1.2M / year, scalable up to ~ $ 2.6 / year
Indirect Sales (Accelerance partnership: https://www.accelerance.com/): Single Digits (https://www.singledigits.com/) | Revenues size ~ $600K / year
Indirect Sales (Accelerance partnership: https://www.accelerance.com/): NuOrder (https://www.nuorder.com/) | Revenues size ~ $780K / year
Client Referral: YMCA (https://www.yretirement.org/) | Revenues size ~ $400K / year

Main Responsibilities:
C-Level duty of Software Engineering Unit (codeLab, internal name)
P&L management with EBITDA objective over $ 1.4M (20% bottom line)
Services offer definition, business development and marketing strategy to identify new clients (SQL)
Sales strategy for new clients acquisition and retention with added valued services.
Success management responsibility securing service delivery management with attention to clients and operational excellence (NPS > 65%)
Responsibility of talent management and talent attraction

Main Achievements:
Improved the customer satisfaction with delivery efficiencies and services culture program oriented for excellence at the Global Site in Mexico.
Development and Deployment of Service Culture Education for 2400+ employees in Mexico with an internal solution that represented savings over 150 K USD. 

Main Responsibilities:
C-Level duty of Global Center in Mexico for Business Excellence and Quality
Local initiatives of social and corporate responsibility, including relationships with government and universities.
P&L management with breakeven objective (internal delivery organization)
Success management responsibility securing service delivery management with attention to clients and operational excellence
Responsibility of talent management and talent attraction
Ensuring the driving of innovation under the strategy of the Service Culture program and Global Center ecosystem.
Coordinated the local initiatives of social and corporate responsibility, including relationships with government and universities.

Main Achievements:
Offshoring consolidation of a centralized support organization unit in Mexico starting from 40 employees up to 110 employees, securing quality and performance on deliveries.
Leader of internal competence development program that enabled higher services quality and delivery capabilities in global support. Program was recognized as one of the best practices in Ericsson.
Achieved a cost efficiency saving up to 1.4 M USD in 2016 within 6 internal projects in the Customer Support area

Main Responsibilities:
Global director of regional offshored operations at customer support area in Global Center in Mexico.
P&L management with breakeven objective (internal delivery organization) for the customer support area, budget management approx. $20.3M.
Success management responsibility securing service delivery management with attention to clients and operational excellence
Responsibility of talent management and talent attraction to attend high demanding offshoring growth from regions.

Master Business Administration in Entrepreneurship, Marketing and Management. Pontifícia Universidade Católica do Rio Grande do Sul - PUC/RS. MBA concluded in 2020, July.