Front office manager

Working as an autonomous travel Agent I plan, book and manage leisure customers travel needs and help them have amazing travel experiences around the world.

Exchange cultural program in the U.S. where I provided childcare services for a family with four kids. Overall responsibilities are the coordination and logistic of daily and monthly activities, doctor`s appointments, light housekeeping, laundry, and groceries. Daily communication with children's parents about daily activities, behaviors, and related issue.

Front office personnel training and supervision during work shifts; direction and coordination of activities of the front desk; implementation of front desk policies and procedures; brand standards; reservation and guest service management; preparation of reports and budget for front office department.

Guests check in and check out; customer service management; event and reservation assistance; daily financial and account reports; financial audits on a scheduled basis; invoice emitting; service one internal channel guest attendance; trained new staff on correct procedures, requirements, and performance strategies.

Coordination of office procedures; payroll assistance and expense reports and inventory; assistance in event planning and budget; dance competitions and travel arrangements; rope skipping instructor and choreographer.

Associate Degree

Master`s Certificate

Certificate

Certificate

Bachelor`s degree