ADVANCED FIELD SERVICE ENGR FOR AEROSPACE TECHNOLOGIES
Descrição da oferta de emprego
As a member of the Honeywell Aerospace Technical Support helpdesk you will handle phone calls, emails, and web inquiries from customers operating and maintaining Honeywell equipment.
You will drive timely identification, replication, investigation, resolution, and root cause analysis of customer technical issues.
You will provide technical expertise for all Honeywell mechanical systems and components, and you will capture and reuse the knowledge gained through a knowledge management process.
You will participate and/or lead continuous improvement projects that improve the customer experience.
Key Responsibilities Respond to phone calls and emails requiring Honeywell mechanical technical support Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell mechanical and / or avionics equipment.
Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes Document customer issues in Salesforce.
om customer relationship management system Build relationships with customers and internal support teams Basic Qualifications 10 years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft Airframe and Powerplant / avionics license equivalency Direct customer facing support experience Additional Qualifications Knowledge of aircraft maintenance and flight operations Bachelors or Masters degree Aerospace business acumen Strong analytical and problem solving skills Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
Ability to work under pressure Additional Information
Detalhes da oferta
- Honeywell
- Em todo o Brasil
- Indeterminado - Indeterminado
- 22/05/2024
- 20/08/2024
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