CUSTOMER SERVICE AND TEAM ASSISTANT LATAM

Join a team that is transforming smiles, changing lives.
At  Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
S ince April exocad is part of Align Technology.
Exocad is founded in as a spin-off of the world-famous Fraunhofer Institute for Computer Graphics Research and develops CAD software solutions for digital dental technology.
International customers includes well-known companies in the dental industry.
You can find more information about exocad on exocad.
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Ready to join us?       About this opportunity   Are you passionate about delivering exceptional customer experiences while providing invaluable support to a dynamic team? Are you fluent in both English and Spanish, with a keen understanding of Latin American markets? If so, we have an exciting opportunity for you! We are currently seeking a dedicated and proactive individual to join our exocad LATAM team as a Customer Service and Team Assistant focused on the LATAM region.
In this role, you will play a pivotal part in ensuring our customers in Latin America receive top-notch support and assistance, while also providing crucial administrative support to our team.
If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for problem-solving, we want to hear from you.
Join us in our mission to deliver outstanding service and drive success in the LATAM market.
In this role, you will…   General Local Customer Service attention for Resellers Respond promptly and professionally to customer inquiries via email and chat channels Provide personalized assistance to customers, addressing their concerns and resolving issues in a timely manner Coordinate with internal teams to escalate complex customer issues and ensure swift resolution Support on LATAM Events and Courses Support on LATAM Sales and Tech Team Assistance  Support the team with administrative tasks such as scheduling meetings, preparing documents, and managing travel arrangements Support on the Management of the Local Dongle Storage management and Distribution for the Local Resellers Collaborate with colleagues to identify process improvements and implement best practices for customer service and team efficiency   In this role, you’ll ne ed…   Training or study programme in the commercial sector or comparable Min.
3 years of relevant working experience Previous experience in customer service or a related field, with a strong focus on delivering exceptional customer experiences Excellent communication and interpersonal skills, with the ability to empathize with customers and build rapport Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and experience with CRM software Ability to work independently and as part of a team in a fast-paced environment Flexibility to adapt to changing priorities and willingness to take on new challenges A positive attitude and a passion for helping others Fluent in Brazilian Portuguese is mandatory, ideally the mother language, Fluent in English both written and verbal, Spain proficiency is a plus Knowledge of the dental branch is a plus Own mobility is a plus Your living place - travel to the office.
You should be based and live in São Paulo city - Brazil or having very good access to São Paulo city.
You will work on parts of the week at the Regus office (at Morumbi neighborood) and one part could be home-office.
Sound like a good fit?       Great! Click the Apply button to let us know you are interested.
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About Align     Align Technology is a publicly traded medical device company that is changing lives through better smiles.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of  AI  and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and  OrthoCAD  digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the  things  employees say make Align Technology a great place to work.
Align Technology is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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