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IT SERVICE OPERATIONS ENGINEER

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

It Service Operations Engineer - Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters'' technical requirements and optimize execution according to local needs. IT Infrastructure and Network ManagementDevelop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters'' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and CoordinationManage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team ManagementProvide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development. Bachelor''s degree or above, preferably in Computer Science, Information Technology, or related fields. At least 3 years of experience in IT service management, with overseas work experience preferred. Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred. Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications. Excellent communication and team management skills, capable of working in a multicultural environment. Strong problem-solving skillsquick response capabilities and project collaboration skills. Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInternet Marketplace Platforms and Technology, Information and MediaReferrals increase your chances of interviewing at Meituan by 2xSign in to set job alerts for Information Technology Operations Engineer roles. Machine Learning Ops Engineer - Work from homeSenior Site Reliability / Gitops EngineerWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/08/2025
Data de expiração
  • 04/01/2026
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