LÍDER DE SUPORTE - PRODUTOS TRIBUTÁRIOS

Sobre a Vaga.
Estabelecer e manter a excelência do desempenho operacional do time.
Estabelecer e manter uma cultura baseada na excelência do atendimento ao cliente, na responsabilidade pessoal e na melhoria contínua em todas as equipes.
Trabalhe com as partes interessadas relevantes para revisar e refinar o desempenho, os processos e os caminhos de escalonamento da resolução de consultas em busca de maior satisfação do cliente.
Promover o feedback dos clientes aos grupos de partes interessadas para melhorar o desempenho de ponta a ponta e a satisfação do cliente.
Criar um ambiente para atrair e reter talentos adequados Implantar/implementar novas ferramentas e tecnologias para melhorar a experiência de serviço para clientes e equipe de suporte interno.
Gestão proativa de relacionamento com clientes – atendimento com foco na retenção de clientes e desenvolvimento de relacionamento com usuários.
Auxiliar no gerenciamento do conteúdo da base de conhecimento, incluindo revisão de qualidade urgente e feedback para os membros da equipe, cumprir as responsabilidades de liderança do produto lendo registros de chamadas, criando documentação e/ou treinando membros da equipe.
Colabore com o gerenciamento de treinamento e força de trabalho e crie relatórios de feedback específicos do produto para diversas equipes de desenvolvimento de produtos.
Sobre Você Formação Superior Inglês Avançado Experiência em liderança de times de suporte Experiência com gestão de times de Suporte, Sustentação e consultoria de produtos digitais (B2B)​ ​ What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Questions? Click for Job Ad Best Practices, Gender Neutral Guidelines and Gender Decoder for Job Ads posted on the Global TA Atrium Page.
For additional support, please contact the Employer Branding Team or review hiring and recruiting policies in Workday.
For TR2 roles and above in Zug, please remove this language from the "Wellbeing section" - work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country.
For any specialty template (CPS, Reuters, Thomson Reuters Foundations, Campus and the US/Canada version of the wellbeing section with unlimited PTO included), please use the template found at this link.
#LI-ED1 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most.
advising, advocating, negotiating, governing and informing.
We are powered by the talents of employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility  As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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