PASSENGER SALES & SERVICE AGENT

Passenger Sales & Service Agent - Convert maximum number of enquiries into sales to achieve the revenue targets. JOB ACCOUNTABILITIES - Ensure the highest standard of customer service is provided to travel agents, corporate customers and direct customers, while providing them travel details and actively issue tickets and sell related products. - Support travel agents with all enquiries related to the reservation process (fares, special services, waitlists, etc. ) - Support Latin America GSAs with all enquiries related to Emirates procedures - Build and maintain good relationship with all local and head office departments - Build and maintain personal relations with our key customers (agents and end-consumers) - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. - Actively enhance Emirates revenue earnings by providing options to customer on other products and services such as Skywards, Ancillaries and upgrade fares. - Ensure that all necessary ticket related documentation is filed and administrated within the EK administrative rules & regulations - Perform pre-flight checks and action queues - Liaise with the Administration Department regarding BSP reports, ACMs, ADMs, refunds and CSRs - Re-book and inform passengers in case of flight disruption and delays in co-operation with the local airport team - Suggest new ideas and provide recommendations on the improvement of the services provided, thereby increasing revenue and ensuring that Emirates maintains its mark as one of the leading AirlinesQualifications & Experience: Qualifications: High School Dipolma or equivalent. Experience: Minimum of 2 years experience in all aspects of the airline reservations/ticketing environment Knowledge/Skills: - Excellent know-how of Reservation and Ticketing activities - Good knowledge of Microsoft Word/Excel - Excellent interpersonal skills and a pleasant, outgoing personality - Excellent customer service skills - Fluent spoken and written Portuguese and English - Spanish knowledge will be a bonus OTHER RELATED JOB INFORMATION - Achieve individual sales revenue and/or sales conversion targets. - Maintain 100% quality level for each customer engagement and booking. Salary & Benefits: We offer our employee''s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. EQUAL OPPORTUNITY EMPLOYER Our Policy is to select, place, train and promote the best qualified individuals based upon the relevant factors such as work quality, attitude and experience, so as to comply with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, maritial status or sexual orientation.