PRODUCT SUPPORT SPECIALIST

Job Title Product Support Specialist Job Description This professional will be part of our Service Innovation Team in Software for Cardiology, being our main partner in guaranteeing the product lifecycle management through Design for Service.
Your role.
Lead the Service Readiness from inception to volume delivery of new products in the field, in adherence to regulatory processes for medical devices and project milestones.
Work closely with cross-functional disciplines (i.
..
R&D, Product Management, Technical writers, Supply chain, Q&R), influencing development and manufacture for serviceability.
Collect and prioritize the feedback from service validation and initial deployments with the Program Team and share ownership for processes and improvements within the function.
From Continuous Learning to Inclusion and Diversity Committees and opportunities a career at Philips comes with all sorts of wonderful benefits.
Be sure to speak to your recruiter about benefits in your region.
*Travel availability is needed You're the right fit if.
Prior experience in phase-gate processes – product development or new product introduction Strong experience in software support, troubleshooting (HL7 and Dicom) and escalation processes throughout the entire product life cycle.
Bachelor’s degree in engineering, Computer Science, Health Science or related discipline.
Prior experience in the Medical Device or other heavily regulated industry.
Knowledge or experience with Cloud Product troubleshooting will be a strong differential.
About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Learn more about our business here.
Discover our rich and exciting history here.
Learn more about our purpose here.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
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