SERVICES AND SOLUTIONS DIRECTOR

Job Title Services and Solutions Director Job Description The Services Operations Manager will manage integral Service optimization to improve customer service level.
Your role.
• Work closely with account teams to help close business and grow professional services revenue.
• Identifies areas of solution & service delivery improvement.
• Liaises between customers, R&D, product management, sales, customer support and technical services to resolve product, status and service inquiries.
• Manages escalations, when necessary, and ensures service recovery and other actions to resolve service-related issues.
• Selects, develops and evaluates personnel.
• Continually seeks opportunities to increase customer satisfaction, deepen customer relationships and increase customer success.
• Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services.
• Collaborate with product & BG teams to build technology & services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort and enhance solutions.
• Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, and help set the vision for its evolution.
• Set measurable goals, and expectations for team members and help them be successful.
• Provides service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed You're the right fit if.
15+ years of experience, preferably in the Healthcare domain.
5-7 years of experience in Healthcare Informatics.
Fluent English.
Bachelor degree in Medicine, IT Engineering or correlated areas.
Masters in Clinical areas or Business Areas.
Desirable fluency in Spanish.
-> This role needs availability to at least 50% travel within Latin America, and occasionally outside of Latin America.
About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
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