SR CUSTOMER RELATIONSHIP COORDINATOR (HYBRID SP)

Inscreva-se até Apresentação da área At Yara we contribute daily to the construction of an increasingly collaborative society, a world without hunger and a respected planet.
We create positive impact by using the economy as the engine of change for sustainable growth.
Working at Yara means contributing to.
sustainable food production for a growing world population, reducing the impact on climate change, reducing water and energy consumption, and improving human health.
Yara's industrial solutions converts energy, natural minerals and nitrogen from the air into essential products to meet the needs of the industry.
Our products have multiple applications, from reducing pollutant emissions, reducing odors and animal nutrition, to key ingredients in the production of a wide range of industrial products.
Descrição da posição | Responsabilidades Develop and implement strategies to ensure customer satisfaction's monitoring; Monitoring key performance metrics related to customer success; Managing direct marketing actions for customers and Commercial Team; Collaborate with internal teams to ensure the effectiveness of solutions and servces' delivery; Support Commercial team in executing communication processes on social media and internally; Identify the stakeholders needed to build communication rule for all BU's; Develop and implement customer segmentation, considering the possibility of creating differential offers and services level; Lead the desing of customer journey to bring a holistic view of the touch points from different aspects.
needs, thoughts, emotional experience, channel used, etc; identifying their pains and opportunities; Identify the most relevant initiatives/projects to generate a sense of prioritization, based on the impacts of the customer's view; Multitask, self-direct and self-manage for day-to-day aspects.
Perfil | Formação e conhecimentos Spirit of collaboration, protagonism, curiosity, sense of ownership and respect for differences; Bachelor's Degree in Business Administration, Engineering or Chemica; Previous d esing customer journey experience and mapping process (e.
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BPM model); Handling customer-focused indicators (e.
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NPS, C-Sat, CFR, etc); Previous leadership experience; Project Management experience, with a strong link to commercial operations in B2B; Experience working with Customer Experience and/or Customer Sucess; Experience with database manipulation, data analysis and report development; English language skills will be considered a strong asset; M ethodologies as Scrum, Agile, Kanban and Design Thinking will be considered as a differential.
Informações adicionais Yara is committed to creating a diverse and inclusive environment and prides itself on being a company that provides equal opportunities for all.
We believe in a work environment where our employees feel comfortable to be who they are, encouraging diversity and plurality of thought.
To this end, we firmly anchor Diversity and Inclusion (D&I) in our business strategy and have more than 400 employees around the world involved as D&I agents.
Informações de contato Talent Acquisition