EMPREGO MANAGER TECHNICAL CUSTOMER SUPPORT RECIFE, PERNAMBUCO

Organize local projects or support br level projects as assigned by the manager... about the team amazon operations sits at the heart of the amazon customer experience...

technical oversight:collaborate with technical architects to ensure project designs align with business objectives and technical standards... key responsibilities:leadership...

Procurement & customer relations: familiarity with customer procurement processes and the ability to craft responses that align with their needs...

customer support liaison: coordinate with internal teams to address community issues, questions, or escalations in a timely manner... qualificationsproven experience...

Collaborate with cross-functional teams to ensure departmental alignment and mutual support... sr manager sales professional - ????dxc only operates under clt contracts...

Lead customer satisfaction results and lead the elevation to assure response time aligned with customer and business needs... ownership and accountability for after...

Provide accountability for all the technical initiatives led... provide technical guidance, mentorship, and coaching inside the team... this role provides an opportunity...

Independently work on your own tasks and deliverables; analyze jira tickets raised/assigned by customer, or support members, perform rca, fix issues as per slas...

Excellent problem-solving and customer service skills... document system architecture, configurations, and support procedures... analyze and debug technical issues...

Provide technical leadership in architecture and design discussions, advocating for simple, elegant solutions... mentor and support junior engineers, leading by...

Perform data integrations within the decision process to improve customer experience... support ongoing efforts to optimize the client's end-to-end sdlc, while maintaining...

Develop data integration services that accelerate customer onboarding... engage in code reviews and contribute to technical discussions... ensure reliability, performance...

Execute automated test suites, analyze test results, and investigate issues to support rapid defect resolution... provide regular status reports on test progress...

The company has consistently achieved net promoter scores (nps) above 60, reflecting excellent customer satisfaction... the team is collaborative, inclusive, and...

Key responsibilitiesexecute and maintain pega strategies to commercial transformation channels (oneapp, web, push notification and telemarketing) configure script...