EMPREGO TECHNICAL SOLAR CUSTOMER SUPPORT RIO DE JANEIRO, RIO DE JANEIRO

Providing support according to shift plans when needed... local technical support - main activities and responsibilities- as a member of the service delivery team...

Childcare assistance: support for caring for your little ones... mentorship program: learn and grow with support from experienced professionals...

Our client is a pioneer in solar pv technology and supplies their premium products to the residential, commercial and utilities solar market across the globe...

Owns customer specific instructions and guidelines (price book, process, customer labelling, billing entities, etc... owns customer agreements and acts on them...

support and update arm (active risk management)... engage and support contracts manager in the identification, preparation, negotiation of change order requests...

Job responsibilities - support the management of the riser and backbone package throughout the project lifecycle (from tendering, engineering, manufacturing, transportation...

Provide remote support to customers to resolve technical issues... build and maintain friendly customer relationships... accurately interpret customer behaviors...

They will rely on you to provide timely and accurate technical sales support... providing pre-sales technical assistance and product education...

This role requires a strong communicator to both technical and non-technical audiences, with a knack for finding business value out of insight...

Innovative environment: collaborate with a top-notch technical support team in a fast-paced, technology-driven company... coordinate with technical teams to deliver...

Independently work on your own tasks and deliverables; analyze jira tickets raised/assigned by customer, or support members, perform rca, fix issues as per slas...

Communication skills, especially when explaining technical concepts to non-technical business leaders... work with stakeholders, including executive, product, data...

Excellent problem-solving and customer service skills... document system architecture, configurations, and support procedures... analyze and debug technical issues...

Collaborate with sales & technical support specialists etc in troubleshooting problems... run correlation studies and validations in coordination with the customer...