EMPREGO CUSTOMER SERVICES MANAGER SÃO LEOPOLDO, RIO GRANDE DO SUL

You enjoy interactions that lead to ultimate customer success and satisfaction... · provide personalized quarterly release review to support customer to develop...

What you'll do: conduct in-depth discovery to understand customer problems, market trends, and competitive landscape...    collaborate with product marketing to...

· assist and support the delivery of services to sap partners, contacting partners and managing internal workflows... · enable sap partners on main portals, tools...

Ensure definition of high-quality specifications according to customer and user requirements... originally known for leadership in enterprise resource planning (erp)...

The cost of cloud services requires ongoing monitoring, analysis, and forecasting... originally known for leadership in enterprise resource planning (erp) software...

Strong advocate for agile development processes with experience participating in well-run, agile processes in the role of product owner or product manager...

Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations •  collaborates with global...

Participate in customer incidents promptly and ensure concerns are addressed within the sla period... your responsibilities will include designing and developing...

In technical support we provide our customers with outstanding technical customer service... in this role also works closely with developers and customer teams to...

Ability to effectively handle difficult and challenging customer interactions... •        collaborate closely with other sap lines of business (lobs), working on...

Value competencies displays passion for & responsibility to the customer... own cloud services end to end, implementing distributed systems using aws services...

· support the management of critical situations towards a positive outcome to the customer needs...  requisition id: | work area: customer service and support |...

) and experience with data lakes (especially on databricks) meet your team: the coo office for the customer support (csup) and cloud lifecycle management (clm) organization...

Own cloud services end-to-end, delivering distributed systems using aws native services and best practices such as infrastructure as code, zero-downtime production...

Value competences displays passion for & responsibility to the customer... own cloud services end-to-end, delivering distributed systems using aws native services...

Execute sap partner support services across channels, including a ticketing system, live chat, ai tools and drop-in sessions, while adhering to established slas...