EMPREGO TECHNICAL SUPPORT REPRESENTATIVE SÃO LEOPOLDO, RIO GRANDE DO SUL

Engage with and help drive customer support initiatives... understanding and adoption of product support e2e methodologies (swarming, pulse, knowledge management)...

Apply now! about the role   support associate who is driven by a desire to provide our customers with outstanding technical customer service...

Provide professional, courteous and prompt technical support via multiple channels for application lifecycle management product... collaborate with fellow support...

Familiarity with software development methodologies and technical concepts... strong knowledge of technical writing principles, style guides, and documentation standards...

Prepare functional specifications and support development teams... conduct testing, training and support for master data migration...     education and qualifications...

Participate in on-call support as an escalation point of contact for technical issues...   ability to build and maintain effective relationships with technical...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads...   analyze business requirements and translate...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads...   provide on-call support for application...

The role   engage within the larger sap concur analytics team and with the area principal to evolve the sdlc and operational support use computer programming languages...

Ability to build and maintain effective relationships with technical product managers, architects, and technical leads... provide on-call support for application...

support other members of the team, including interns, on proper test creation, execution, and reporting... a track record of quickly understanding complex technical...

Responsibilities: drive the success, quality, cost management and delivery of a product or feature through the entire product lifecycle responsible for product management...

Internship opportunity:     intermediate english (with proficiency in writing, reading and speaking)   graduation in progress   office pack   availability...