Assistant front office manager

Management of Concierge and Front office teams
Inteviews for hiring staff
Standard Trainings
Performance evaluations
Expenses Control
Inventory Control
Management of work schedule
Weekly Briefings with the General Manager
Daily Briefings with the team
Monthly meetings with the team
Implement a scoreboard with the goals established by the company. The
scoreboard has three itens guest satisfaction, employee satisfaction and
GOP. Create tasks with the team and training team to achieve the goals.
Participation in increasing customer loyalty and satisfaction over the years
with scoreboard, autonomy to the team and problem solving training.

Management of Concierge and Guest Services
teams
Inteviews for hiring staff
Performance Evaluations
Standard Trainings
Leadership Training to supervisors
Expenses Control
Inventory Control
Management of work shedule
Daily Briefings with the team
Monthly meetings with the team
Implement a scoreboard with the goals established by the company. The
scoreboard has three itens guest satisfaction, employee satisfaction and
GOP. Create tasks with the team and training team to achieve the goals.
Participation in increasing customer loyalty and satisfaction over the years
with scoreboard, autonomy to the team and problem solving training.

Responsible to check the operational departments during the afternoon
shift and help them with emergency situation.
Duty Manager
Grand Hyatt São Paulo
Responsible for make the duty manager work shedule.
Responsible for taking care of complaints and compliments of the guests,
always increasing the guest satisfaction and their fidelity.
Responsible for checking the daily VIP guest list and contact them.
Participation in change the company philosophy, with the creation of the
ambassador of love (training the teams to share and know each other using
some examples as kindness, proactivity and respect.
Training duty managers

Managing and create the work schedule.
Performance evaluation
Check in and Check out
Welcome call after check in
Making the shift check list with the most important reports for the day
Cashier report
Follow up customers complaints and compliments
Goals per day for upselling rooms

Managing and create the work schedules
Performance evaluations
Standard trainings
Managing the goals made by the company
Check in and check out
Call center and reservations center
Interview scheduling and Interview for hiring staff