FC PROCESS SPECIALIST, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)
Descrição da oferta de emprego
You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes.
As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
Key job responsibilities Your core activities and responsibilities include.
- being the Subject Matter Expert (SME) on all operational processes - leading process integration efforts at our Fulfillment Centers (FCs) - leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
- owning and managing change on a granular level - performing audits to ensure continuous SOP adoption and eliminate defects and deviations - work with teams both inside and outside of Operations to identify opportunities for improvement - make sure that we are always delivering the best possible service to our customers A day in the life You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.
Some of these teams include.
- FC Ops - Middle Mile and Last Mile teams - Learning - Finance - HR - Loss Prevention You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to safeguard the quality and productivity of our operations and find ways to continuously improve and innovate.
We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency.
We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
We are open to hiring candidates to work out of one of the following locations.
Cajamar, SP, BRA PREFERRED QUALIFICATIONS - Post-Graduate Degree in Engineering, Manufacturing, or Operations - Experience in project management (Agile preferred) - Experience in logistics and/or supply chain - Excellent communication skills - Ability to handle changing priorities and use good judgement in stressful situations Our inclusive culture empowers Amazonians to deliver the best results for our customers.
We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.
If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.
Detalhes da oferta
- amazon
- 02/04/2024
- 01/07/2024
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