MEDICAL INFORMATION ASSOCIATE I
Descrição da oferta de emprego
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Works with internal and external client contacts to resolve inquiries.
As needed, researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.
Detalhes da oferta
- Indeterminado
- Indeterminado
- 24/05/2024
- 22/08/2024
The role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and fraud... previous experience in a contact center environment would be considered a tremendous asset, however, not required you excel in a fast-paced......
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Cursos e certificações relevantes como:sc-300: implementar uma solução de gerenciamento de identidadessc-300: implementar uma solução de gerenciamento de acesso e autenticaçãosc-300: implementar o gerenciamento de acesso para aplicativossc-300: planejar e implementar uma estratégia de governança de identidade......