SAP S/4HANA SERVICE SUPPORT SENIOR MANAGER| DIGITAL CORE

Job Description.
Job Description As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team.
The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food).
Much more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonization scope as we digitally transform our business.
The program is focused primarily on eight mega process areas.
Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR).
This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes.
As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes.
This role ensures stability, scalability and performance of the SAP S/4Hana landscape while aligning with service integrators and internal IT teams.
Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact.
What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations.
Strong knowledge of SAP Transport Management Proven experience in ITIL -based change, incident and Problem Management Solid understanding of end to end SAP modules /taxonomy and how they interact Experience with transition SAP program to operational phase.
Strategic thinker with a hands on pragmatic approach Excellent troubleshooting, leadership and communication skills.
Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work Excellent documentation, visualization and presentation skills Have experience working with System Integrator and Business Integrator, 3rd parties Ability to work under pressure and maintain a professional manner.
What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc.
within self and team.
Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team.
Manage Release and Transport Management Change and Configuration Management Tools and Governance Management Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training Governance, Reporting and continuous improvement on system health, change volumes, incident tredns and release performance.
Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals Apply problem solving and critical thinking to enable the identification of Technology and Risks associated.
Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution.
Stay updated on emerging technologies and implement best practice to enhance SAP ecosystem.
What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#TBDDT