EMPREGO MANAGER TECHNICAL CUSTOMER SUPPORT SÃO LEOPOLDO, RIO GRANDE DO SUL

· provide remote technical support to global customers via support system, chat or calls...   · support the management of critical situations towards a positive...

· provide personalized quarterly release review to support customer to develop an appropriate strategy that maximizes feature adoption... the role focuses on relationship-building...

· provide remote technical support to global customers via support system, chat or calls... · support the management of critical situations towards a positive outcome...

About the team: our technical support organization is looking for an intern to join the sap successfactors team who is driven by a desire to provide our customers...

Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations •  collaborates with global...

Work in close cooperation with other technical support teams and development support... work across multiple support channels to deliver effective support to our...

Ability to effectively handle difficult and challenging customer interactions... •        familiarize yourself and act in accordance with sap support strategy and...

•    excellent diagnostic and technical analysis skills... •    ability to assess, plan and troubleshoot while collecting information about the customer issue...

Excellent communication and stakeholder management skills, with experience translating technical vision into business outcomes...   what you'll do: conduct in-depth...

Ensure definition of high-quality specifications according to customer and user requirements... work with your team to build, launch, implement, and support the...

Collaborate with various teams across the organization including engineering, security, compliance, and infrastructure teams to define and implement scalable solutions...

· support internal and external (sap partners) communications- qbr prep, etc... · assist and support the delivery of services to sap partners, contacting partners...

In technical support we provide our customers with outstanding technical customer service... report errors and identify possible resolution to development support...

technical skills programming & scripting... your expertise in data science will play a crucial role in uncovering actionable insights and driving continuous improvement...

Provide routine operational support and troubleshooting... excellent communication and customer interaction abilities... familiarity with hardware troubleshooting...

Excellent communication and customer interaction abilities... provide routine operational support and troubleshooting... familiarity with hardware troubleshooting...

Product support: manage customer expectations via product support ensuring high standards in incident processing, quality of interactions, and fixes that are...

support and lead the team on technical discussions... strong ability to build and maintain effective relationships with technical product managers, architects, and...

This opportunity is an ideal role for an enterprise customer thinking, very focused and ambitious individual who can work in a highly flexible environment with...